the operations platformwe built for chaiiwala.ready for yours
chaiiwala uk runs 114 stores on a platform we built for them. audits, field ops, delivery, invoices, location planning, team comms — one app, shaped to how they actually run.if you run a multi-site operation, we build you one too.
reference customer
chaiiwala runs
0 stores on it
every audit, every p&l, every field visit, every invoice — through one platform we built for them. that's the template we shape to you.
every square · one store · one platform
how we think about this
not saas. bespoke.
custom built, not configured.
we don't take an off-the-shelf product and bolt a workflow onto it. we build the platform around how the operator already runs. chaiiwala got theirs shaped to their field ops ladder. yours gets shaped to yours.
one-stop-shop.
no stitching ten vendors together. audits, p&l, sales, location, field ops, team comms, id cards, training, delivery scorecards, invoices, ordering. all in one app.
you don't adapt. it does.
no vendor emails explaining why your escalation ladder isn't supported. no roadmap tickets for things that already matter. if it's how you work, it's how it works.
what's inside
one app. every operational lever.
modules share the same data, so the audit a field consultant ran this morning informs the product mix your commercial team reviews this afternoon. no separate logins. no csv exports.
field consulting
field teams see their territory. only their territory.
each consultant lands on a dashboard scoped to their portfolio. active escalations at the top, sorted by urgency. re-audit deadlines, open action items, store trends — it's their command centre, not a report they have to build.
every aggregator, one dashboard
uber eats, deliveroo, just eat. one login.
stop logging into three portals every monday. orders, ratings, prep times, downtime, error rates, refunds — pulled nightly into one reconciled view and ranked store-by-store. one scorecard across platforms so area managers argue about performance, not data sources.
location planning
where to open next — on your decision criteria, not someone else's.
the layers your property team actually uses. ons 2021 lsoa choropleths, commercial nodes, competitor overlays, custom-drawn territory polygons, your estate sized by revenue. not a generic map — yours.
invoices, all in one place
gmail sync in. finance system reconciled. pdf ocr the rest.
supplier invoices land in inboxes, finance systems, paper trays. we pull from gmail, cross-match against your finance ledger, and ocr the pdfs nobody else caught. every invoice in one queue, matched or flagged — so the month-end scramble stops being a scramble.
and the rest of the platform
more modules in the same app.
each of these ships in the chaiiwala build today. each of them reshapes to fit how your business runs.
ops manual
searchable, versioned, the single source of truth for sops. no more pdfs on a shared drive nobody opens.
store ordering
stores place orders from the platform. the warehouse picks. the supplier fulfils. no phone calls, no missed slots.
supply-chain credits
missing, short, or damaged stock credited to the store fast. reclaimed from the supplier fast. structured, auditable, not a whatsapp chase.
eho ratings auto-sync
pulled nightly from gov.uk / fsa. know the morning a store drops a star, not three weeks later when a regional spots it.
hq holiday tracker
time off, cover, approvals in one place. no spreadsheet. no emails to the ops director from a beach.
team ops
tickets with slas, news with read receipts, polls for your managers, training sso. one app, one login. kill the whatsapp groups.
“it feels like it was built for exactly how we already run our stores. because it was.”
how we engage
discovery. build. evolve.
a bespoke platform isn't a big-bang procurement. it's a studio relationship. here's the shape of it.
01 · discovery
we learn how you actually run.
one-to-two-week workshop. shadow a field visit, sit in on an ops huddle, watch a p&l cycle. we map the real workflows — not the ones on the org chart.
02 · bespoke build
platform shaped to your ops, live in 8–12 weeks.
we build the modules you need first, in the order your operators need them. ship early, ship often. nothing waits for a 'v2 roadmap' six quarters from now.
03 · ongoing evolution
it grows with the business.
new region, new channel, new aggregator, new p&l format — we extend the platform. you never outgrow it, and you never have to migrate off a saas that stopped fitting.
questions, honestly
things buyers ask us.
interested?
want a platform like this, shaped to your business?
drop us a line. we'll walk you through the chaiiwala build live, then scope what yours looks like.
email us